How to Request a Refund from United Airlines? Explained in Details
Posted by : Andrew Ronalds
Last Updated on : August 15, 2024
If you’ve booked a flight with United Airlines and need to cancel due to unforeseen circumstances or a change in your itinerary, it’s crucial to understand the refund process. Knowing how to get a refund from United Airlines will save you time and ensure you receive your money back if eligible.
To begin, review United’s refund policy to check if your ticket qualifies for a refund. If eligible, you can proceed to the refund request page on their website or app.
Then, complete the form with your booking details. If you’re wondering, “How to request a refund from United Airlines?” The process is straightforward but requires careful attention to detail. Once submitted, United Airlines will review your request, and if approved, your refund will be processed. Typically, refunds take several business days to reflect in your account.
How do you request a refund from United Airlines?
Looking for how do get a refund from United Airlines. Several steps should be followed to get a refund from United Airlines. Below are the steps that you should follow to get a refund from United Airlines:
Get a refund Through the official Website
You can visit the official website of United Airlines. After you are on the United Airlines official website, several steps should be followed. The steps that you need to follow are:
- Visit the official website of United Airlines’ webpage
- Go to the Refund Request Form
- Select the refund type and enter your booking information such as confirmation number, last name, etc.
- Then click on the submit button after reviewing the information entered.
- You will get a confirmation message or email after submitting.
Through Customer care call
Another way, you can get a refund is through a customer care call. You can call United Airlines customer care. You can provide the necessary information needed to get the refund. They will then guide you through the process and for confirmation you may get an email or sms on your mobile number. Call us at +1(855) 456-0694 for further assistance.
You can send an email
Email is another way to get a refund. You can send an email to United Airlines on their official email. You need to provide the reason for the refund along with the necessary information like booking information, documents, etc. Once the refund is submitted you will get a confirmation message in your email.
What is United Airlines Refund Policy?
Before you apply for the refund you need to know the refund policy of United Airlines. The refund policy will help you to understand the rules and methods that you need to follow to save yourself from being penalized. The refund policy is as:
Will be refunded within 24 hours
You will get a refund if it is canceled within 24 hours of booking. If you cancel after 24 hours from booking you will not get the refund.
Non-refund tickets will not get a refund
You will not be able to get a refund if your ticket is non-refundable. The customer will get travel vouchers or credits instead of a refund.
Credit card refunds will take a shorter time
The refund will be faster if you have paid the ticket with a credit card than with cash. It will take around seven business days to get a refund from the credit card. Therefore, if you have paid in cash or any other means it will take around 20 working days to get a refund.
The refund amount will be varied
The refund amount you get will be varied. If you initiate the refund within 24 hours you may get a full refund. Whereas, if you initiate the refund after 24 hours or after several days, then you will get a half refund or no refund at all.
Also Read: United Airlines Name Change Policy
What are Refundable and Non-refundable United Tickets?
If you are wondering about how do i get a refund from United Airlines, first you need to know what kind of ticket you have. When you are booking a ticket through United Airlines you will have an option of choosing between refundable and non-refundable United tickets. Here is a chart that will show the details of the two tickets.
| Refundable United Airlines Ticket | Non-refundable United Airlines Ticket |
| When you cancel the refundable ticket, the amount paid will be issued to the original method of payment. | When you cancel the refundable ticket, the amount paid will be issued to your United Account as an e-credit for future flights. |
| These tickets are more flexible to cancel or change. | The tickets are not more flexible to cancel or change. You may even be charged or not allowed at all. |
| Tickets are expensive due to their easy flexibility option. | Tickets are cheaper than refundable as their flexibility option is less. |
Required Documents for the United Airlines Ticket Refund
Getting a refund is not easy as you can go to the website or call customer care to initiate a return. You need to follow different steps and rules to get a refund. One of the requirements that you need to have for the refund is the documents. You need to have verified documents to get the refund. The documents you need for the refund are flight details, ticket number, and the main reason for issuing the refund request.
Additionally, you may be required to provide verifying documentation, such as a medical prescription or death certificate, if you request a refund for a non-refundable ticket. Having all the necessary information and documentation is essential to avoid delays or issues before submitting a refund request.
If you need to cancel your trip suddenly, you must provide the following documentation to receive a refund:
- In case of a death: A copy of the death certificate.
- For illness situations: A letter from a licensed physician confirming that travel was not recommended due to the customer’s illness.
- For jury duty refund requests: A copy of the jury summons
What is United Airlines’ cancellation policy?
The cancellation policy of United Airlines is quite similar to the refund policy. The cancellation policy of United Airlines are:
- If the cancellation is done within 24 hours of booking, you will get a full refund.
- You will not get a refund after the flight took off.
- People with non-refundable tickets might not be able to cancel the ticket.
- Cancellation charges vary from flight to flight for all elite club members
- If the airline cancels the flight you will either get a 100% refund or get a new flight ticket.
FAQ’s
- Can I get a refund from United Airlines?
Yes, you can get a refund from United Airlines. You will get a refund if you cancel within 24 hours of booking.
- Can I cancel my flight on United and get a credit?
Yes, you can get a credit from United Airlines if you have a non-refundable ticket.
- What happens if you cancel a non-refundable flight?
If you purchased a non-refundable ticket, in some cases, a cancellation fee will be deducted from the cost of your flight.
- What is the cancellation fee for United Airlines?
The cancellation fee for United Airlines ranges from $200-$750.
