Understanding Southwest Airlines Cancellation Policy: A Complete Guide

Posted by : Andrew Ronalds

Last Updated on : September 26, 2024

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Compared to most airlines, the Southwest Airlines cancellation policy is pretty flexible and friendly toward customers. Any passenger who has flown a lot or is about to fly for the very first time will save themselves a great deal of hassle, time, and money by knowing some of the intricacies of their cancellation rules. While many airlines charge excessive fees to make changes or cancel, Southwest approaches some policies in relatively straightforward methods that are advantageous to the traveler

Below, we have tried to bring out the tiniest details of the cancellation policy at Southwest Airlines. Therefore we are going to discuss their no-change-fee policy, their prominent Southwest Airlines 24-hour cancellation rule, and how cancellations are treated in various ticket types. We will also be touching a bit on how the handling of refunds or travel credits is being done

What is Southwest Airlines Cancellation Policy?

Southwest Airlines is known for its passenger-friendly policies, and its cancellation policy is no exception. Here’s what you need to know about canceling your Southwest flight:

  • No Cancellation Fees: One of the best features of the Southwest Airlines cancellation policy is that there are no cancellation fees, regardless of the fare type you book. This means you can cancel your flight without worrying about hefty penalties.
  • Travel Credits for Non-Refundable Tickets: If you cancel a non-refundable ticket, you’ll receive a credit, known as Travel Funds, which you can use for future bookings.
  • Refundable Tickets: If you book a refundable ticket, such as Business Select or Anytime fare, you can cancel and get a full cash refund.
  • Southwest Airlines 24-Hour Cancellation: Southwest follows the U.S. Department of Transportation’s 24-hour cancellation rule, allowing passengers to cancel any flight within 24 hours of booking and receive a full refund.
  • Rapid Rewards Points: If you book using Rapid Rewards points, any canceled flights will result in the points being redeposited into your account with no fees.

This simplified Southwest Airlines cancellation policy makes it easy for passengers to modify their travel plans without facing financial penalties. Let’s dive deeper into the specific aspects of the policy.

Also Read: Southwest Airlines Manage Booking

Southwest Airlines 24-Hour Cancellation Policy

According to the U.S. Department of Transportation’s regulations, Southwest Airlines allows for a very lenient 24-hour Cancellation Policy. This is applicable to all types of tickets and routes.

Here’s how it works with regard to the Southwest Airlines 24-hour cancellation policy:

  • Full Refund: Upon cancellation of the flight within 24 hours of booking, customers will have the amount returned to them in full to their original form of payment.
  • No Fees: This means no fees for cancellation, whether your flight is domestic or international.
  • All Ticket Types: Whether you booked a Wanna Get Away fare or Anytime fare, Business Select-you qualify for the 24-hour cancellation policy from Southwest Airlines.
  • How to Cancel: You can complete the cancellation online through the Southwest Airlines website or the Southwest app. After you process the cancellation, the system automatically initiates the refund, which typically takes 7 to 10 business days to credit to your account.

The Southwest Airlines flight cancellation policy makes it certain that in case of a mistake in booking or change of mind, one can cancel within 24 hours with no fear of penalties or fees. For further assistance, you can call us at +1 (888) 682-6156 

Southwest Cancellation Policy for Different Ticket Types

The Southwest Airlines cancellation policy varies slightly depending on the type of fare you purchased. Therefore let’s break down the cancellation options for each fare type:

Wanna Get Away:

  • Non-refundable: If you cancel a Wanna Get Away fare, you won’t receive a cash refund. Instead, you’ll receive Travel Funds, which can be used for future flights.
  • No Fees: Even though the fare is non-refundable, there are still no fees for canceling your ticket. You can use the Travel Funds for up to one year from the original purchase date.
  • 24-Hour Rule: You’re eligible for a full refund within 24 hours of booking under the Southwest Airlines 24-hour cancellation policy.

Anytime Fare:

  • Refundable: The Anytime fare is fully refundable. You can cancel your flight and receive a refund to your original payment method.
  • No Fees: There are no fees for cancellation, making this fare type one of the most flexible.
  • Travel Funds: If you prefer, you can also opt to receive Travel Funds for future use instead of a refund.

Business Select:

  • Refundable: The Business Select fare is Southwest’s premium fare, and it is fully refundable. Also, you can cancel and get your money back without any hassle.
  • No Fees: Just like with the Anytime fare, Business Select comes with no cancellation fees.
  • Travel Funds Option: You can choose to receive Travel Funds if you’d like to use the credit for a future flight.

This flexibility within the Southwest Airlines flight cancellation policy makes it easy for travelers to adjust their plans. Especially if something unexpected comes up.

How to Cancel a Southwest Airlines Flight?

Canceling a flight with Southwest is simple and can be done online or via the mobile app. Here’s how you can cancel your Southwest flight:

  1. Log In: Go to the Southwest Airlines website or open the mobile app and log into your account.
  2. Manage Reservations: Navigate to the “Manage Reservations” section, where you’ll find your upcoming flight details.
  3. Select Cancel Flight: Choose the flight you wish to cancel and select “Cancel Flight.”
  4. Refund or Travel Funds: Depending on the fare type, you’ll either receive a refund or Travel Funds for future use.
  5. Confirmation: After confirming your cancellation, you will receive an email with the details of your refund or Travel Funds.

Note: You can also call the customer service number of Southwest Airlines regarding southwest air ticket cancellation. 

Southwest Airlines Flight Cancellation and Refund Process

The Southwest Airlines flight cancellation policy outlines a smooth refund process for refundable tickets. Here’s what you can expect when you cancel your flight:

  • Refundable Tickets: If you cancel a refundable fare (Anytime or Business Select), your refund will be processed automatically to your original form of payment. Basically, it takes 7-10 business days for the refund to appear in your account.
  • Non-Refundable Tickets: Southwest will apply Travel Funds to your account for Wanna Get Away fares, which you can use for future flights.

Southwest Airlines Flight Cancellation Policy: Travel Funds

For non-refundable fares like Wanna Get Away, the Southwest Airlines flight cancellation policy allows passengers to receive Travel Funds instead of a cash refund. Also, the passengers can use these Travel Funds for future Southwest flights.

Here are a few key points to know about Travel Funds:

  • Validity: Travel Funds are valid for one year from the date of the original purchase.
  • Using Travel Funds: The person whose name was on the original ticket can use travel funds to book future flights on Southwest Airlines.
  • Tracking Travel Funds: Southwest allows you to track your available Travel Funds by logging into your account on their website or app.

Travel Funds are a great option if you’re looking to reschedule your trip rather than canceling it completely.

Tips for Managing Your Southwest Cancellations

Hence, here are a few tips to help you manage your Southwest Airlines cancellations more effectively:

  • Monitor Expiry Dates: If you’ve received Travel Funds, keep an eye on their expiration date. It is done to make sure you use them before they expire.
  • Rebooking Flexibility: Southwest’s no-change-fee policy means that if you need to reschedule your flight rather than cancel, you can do so without paying extra.
  • Rapid Rewards Points: If you book your flight using Rapid Rewards points, cancellations will result in points being returned to your account without any penalties or fees.

The Southwest Airlines cancellation policy is one of the most flexible in the airline industry. Also, there is no cancellation fee charged by the airline; besides, one can get Travel Funds for non-refundable fares. Another virtue is that Southwest Airlines offers a 24-hour cancellation rule. With such rules, passengers can book with confidence, knowing that if their plans change, they can modify or even cancel them without excessive penalties.

If flying Wanna Get Away, Anytime, or Business Select, the friendly flight cancellation policy by Southwest makes it easier to adapt your travel plans. In your next booking on Southwest, rest assured that the Southwest Airlines flight cancellation policy will be there to help you, should your plans take an unexpected turn.

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Frequently Asked Questions

What is the Southwest Airlines 24-hour cancellation policy?

Under the Southwest Airlines 24-hour cancellation policy, passengers can cancel any flight within 24 hours of booking for a full refund without any fees.

Can I cancel my Southwest flight for free?

Yes, Southwest Airlines does not charge cancellation fees, making it free to cancel your flight. However, for non-refundable tickets, you will receive Travel Funds instead of a cash refund.

How long does it take to get a refund from Southwest Airlines?

Refunds typically take 7-10 business days to process and appear in your account for refundable tickets. Non-refundable tickets result in Travel Funds being issued immediately.

How do I cancel a Southwest flight?

You can cancel your Southwest flight online or via the mobile app. Navigate to the “Manage Reservations” section and select the flight you wish to cancel.